Teamgo Announces Leadership Change

Teamgo Announces Leadership Change

Teamgo, a visitor management software company with customers around the world, has announced a leadership change. Mr Chhai Thach who has been leading the technical and growth team will move into the Chief Executive Officer position. Mr Steve Barrett, who has been the head of the company since its founding in 2013, will move into the Chief Operating Officer position.

Mr Chhai Thach is recognized as a driving force in growing the Adelaide startup community through his role as a founding director of the first private co-working space in Adelaide SouthStart Co-work, and by founding and directing the nationally recognized SouthStart Conferences. A software engineer by trade with over ten years experience in business management and software development, Mr Thach will bring a renewed perspective to Teamgo.

The change in responsibilities reflects the demand and growth of the company, with over 450 enterprises and government customers world wide that have already deployed Teamgo’s products.

Mr Barrett said “Progressing onto the role of Chief Operating Officer will allow me to focus on our customers, to understand their immediate needs and to deliver the right solutions to fit those needs now and for the future.”

Speaking about the new role, Mr Chhai Thach said: “As we continue to grow, Mr Barrett will bring a new level of engagement with our customers while I take on the demand of growing Teamgo. I’m very excited to have the opportunity to take on these challenges now as we step into 2018 and our fourth year of the company.”

About Teamgo

Teamgo is a leading enterprise software platform that improves workforce efficiency, reduces operational costs and creates digital transformation for the office. Its product, Teamgo visitor management had been deployed by government and enterprises around the world.

Founded by two entrepreneurs, Mr Steve Barrett and Mr Chhai Thach, in 2013.

Work smarter, not harder, with Teamgo

Work smarter, not harder, with Teamgo

 

Are your teams getting increasingly frustrated by paper passes or continuously asking for the guest WiFi log-in at business meetings? Finding that simply getting into a meeting and getting set up seems to have more hurdles than necessary?

Replace your paper visitor book with Teamgo’s modern front desk solution, managing your visitors from invitation to departure and much more.

Teamgo, a simple touch screen visitor management system, is attracting attention across the world as it continues to help companies boost productivity, improve employee experiences and reduce costs by embracing automation solutions.

Steve Barrett, Teamgo Cofounder and Chief Executive, believes “office automation is a broad question that extends into many areas of an office, from waste reduction to minimising employee overheads and costs and improving use of space. Yet every week we walk into a customer office space and identify several things that could be automated”, and this is what Teamgo sets out to change. Ultimately, workplace automation with Teamgo means more time to do the work you love and that is critical to the business. Teamgo helps you to complete tasks more efficiently, from roles and responsibilities to checklists and collaborative communication. Let us help you manage visitor registration, room booking, event ticketing and contractor management.

Data Security

As integrity and security of your data is everyone’s highest priority, over a thousand organisations worldwide trust Teamgo with their data, and we promise to responsibly maintain dependable and secure infrastructure that meets compliance objectives. “As we expand functionality for transformative workplaces and deliver better business intelligence to organisations, we’re focused on ensuring data security is key to all decision making for the systems we develop and the people that use them”, says our Chief Executive Steve Barrett.

Fully customisable to suit business goals

This is Teamgo’s mission, and we are driven by our customers whom we engage daily on all aspects of the solutions we provide, from the executive team to the humble day-one employee. Teamgo aims to equips companies with technology that’s transparent, easy to use, which enriches organisations through a safer and more productive workplace.

Focusing on you and customising your experiences, Teamgo executes an update every day and a major update every week to bring you the most current and efficient systems. With automatic updates you can reap the rewards of better functioning software with no work on your end!

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Integration

Teamgo allows you to seamlessly connect with business tools you already use. It’s simple, it’s fast, and connects you to all major providers including:

Employee Directory

  • Active Directory: connect to simplify Teamgo employee directory updates.
  • Google Contacts: automatically sync Google Apps users into Teamgo’s employee directory.

Notifications

  • Slack: instantly notify employees directly or in specific channels when visitors arrive.
  • Salesforce: sends employees a private message when their visitor arrives.

Marketing

  • Salesforce: creates a new lead in salesforce from every visitor that signs in with Teamgo.

Build your own

  • Webhooks: need more flexibility? Use our API to build your own interrogations from scratch.
  • Zapier: create custom integration between Teamgo and hundreds of other apps.

Teamgo has attracted over 400 Australian and international subscribers, including the likes of McDonalds and communications company iiNet. Aaron Blackman, Team Leader of iiNet, has raved that “[I] really enjoy using this product. Easy to install and client find it easy to use. The API was a real boon, and the dashboard is simple and easy for non technical people”.

Software as a service (SaaS)

Looking to the future, software as a service is the answer. Teamgo is a SaaS which is a way of delivering applications over the Internet as a service. Rather than installing and maintaining software, Teamgo allows you to easily access it via the Internet, freeing yourself from complicated software and technical management. Access to Teamgo is easy, all you need is an internet connection. SaaS gives companies an alternative to buying, building and maintaining their IT infrastructures at high costs, lowers initial costs, provides painless upgrades and seamless integration which are just few of the benefits it can offer to businesses.

Ongoing support

Our support team is on call for whenever you need assistance. Our help centre contains lots of information to get you started, or alternatively, we are always on hand for when you need that extra support. We pride ourselves on how we take client feedback on board, making the appropriate changes to improve and benefit everyone’s experiences. Check out our client testimonials here.
Transform your traditional office environment from unproductive desks into flexible, dynamic innovative work areas. Connect with our international community of companies who are transforming to a digital workplace today with Teamgo now.

Changing the front desk forever

As Teamgo focuses on you and customising your experiences, we deploy an update every day and a major update every week to bring you the most current and efficient systems.  Our updates are automatic so you can reap the rewards of better functioning software – with no work on your end!

 

Our commitment to customers is about creating technology that’s invisible that simply works, is frictionless for users, and delivers something a little magical and memorable. Teamgo is driven by our customers with whom we engage with daily on all aspects of the solutions we provide, from the executive team to the humble day-one employee.

 

Our support team is on call for whenever you might need assistance and support. Not only that, we also listen carefully to our clients feedback and make the appropriate improvements that benefit everyone. Our help centre is full of information to get you started, and we’re always on hand if you need us.

 

Innovating through customer interaction, Teamgo listens to client feedback to make it a reality and our excellent client testimonials are the proof. Hoani Tainui has said that the “constant updates and improvements prove the team at Teamgo are listening to feedback” and that Teamgo has “changed the whole front desk” experience for him.  Kevin Grube explained that “since starting with Teamgo we have always had a great relationship with the support team. No issue goes unresolved with support. We also see the product constantly improving. They take your feedback very seriously, and I have seen some of the feedback I have given introduced into the finished product.”

 

Being a software company, we focus on enriching organisations with information and digital transformation, but, our values lay on the people that provide it over the data. To find out what we can do for your company, book a consultation with our team today.

How Teamgo can keep your organisation safe

There is no question that the safety and security of staff, visitors, and contractors is your utmost priority. From schools to airports and organisations, Teamgo is the perfect solution to keep your team safe at all times through effective monitoring, communication, and instant access to information.

 

Emergency Mode

According to Safe Work Australia, emergency plans must include “effective communication between the person authorised to coordinate the emergency response and all people at the workplace”. Our “Emergency Mode” is an essential feature for your organisation’s evacuation and safety plans.

 

“Emergency Mode” runs through the Teamgo dashboard and only sends a notification to visitors and staff currently signed in and onsite. Depending on your visitors and employees details, they will receive either a SMS, email, or both. We recommend SMS as the prefered delivery because it is almost instantaneous, while email can be delayed depending on mail services, filters and firewalls. Our Front Desk feature also allows for access to emergency evacuation lists, meaning that you know exactly who is on site. This is vital in an emergency situation and makes it easier to “roll-call” and head-count once outside the building.

 

Medical Emergencies

For large organisations it is common for business professionals to constantly flow in and out, and keeping track of this can be difficult. This complex issue can be easily resolved through Teamgo’s management system. Steve Barrett, one the founders of Teamgo, explains that “if a visitor is checked in and you’re meeting with someone that has an anxiety attack, you’ll be able to look up what’s wrong with them while you’re waiting for an emergency service to arrive. You can know that they’ve got their pills on them, which means you know how to give a certain level of care to that visitor.

 

Safety and Securities in Schools

It is essential that our systems are adaptable to any environment, and this includes schools. Schools are a place where it is integral that every person on site is identifiable and with our check in systems and badge printing, every visitor will have their own photo identification. You can customise the data entry fields to suit your needs and have all the information required at your fingertips. With this additional information, our system also provides a more efficient means of keeping track of staff, students and guests in stressful situations, such as evacuations. Jason Lemley, the assistant principal for Lumpkin County High School believes that “after going through several different solutions for visitor management, Teamgo was by far the best fit for our school. Customer service has been and continues to be first class. It works seamlessly to ensure a safer school for all our students”.
As can be seen, our system is completely customisable for any organisation and is effective in managing the safety of all personnel. Start your free 14 day trial now here – https://teamgo.co/start

The Importance of Data Sovereignty with Teamgo

Have you ever wondered where your data is kept? More importantly, have you ever considered why it matters where it’s kept? It’s not something that businesses usually think about, but here’s why it is should be top of mind.

What is data sovereignty?

Data sovereignty is the concept of how and where data is stored, and that the use of that data  is bound by laws of the country in which it is located and not where it is collected. If you collect data from your Australian clientele and it is stored overseas, it could then be used illegally by a third party if the host country’s laws allow it.

Why is data sovereignty so important?

The data that you keep on your clients is arguably the most valuable asset you own, so it is paramount that this data is kept in a secure location. Even though the company you use is based within Australia, the data could be housed in Singapore, Germany or even the United States. This might not seem like a big deal, but this data could be used by a third party and sold back to other competitors without your knowledge.

This is where Teamgo is different. We pride ourselves on the fact that all of our clients data is obtained and securely stored with Amazon Web Service located in Sydney, Australia.

“Security is a paramount priority at Teamgo. From how we develop our solutions to transference of data between systems, we continue ensuring standards are maintained and access to information is restricted. As we expand functionality for transformative workplaces and deliver better business intelligence to organisations, we’re focused on ensuring data security is key to all decision making for the systems we develop and the people that use them.”

– Steve Barrett, CEO of Teamgo

Over a thousand organisations worldwide trust Teamgo with their data, and that’s because the integrity and security of your information is our highest priority. With clients that include the The Department of Defence and Government of South Australia, Teamgo provides a state of the art secure service so you can feel confident that your data is protected.

To find out if Teamgo could benefit your team through secure office management solutions, please book a meeting with one of our specialists or join up for a free trial here: https://teamgo.co/start 

From Go Reception to Teamgo

We are very pleased to make it official, Go Reception is now renamed to Teamgo.

Teamgo was originally called Go Reception for iPad. For the past three years we’ve grown from a visitor management system to a complete suite of office solutions including room and asset bookings, event registration, supplier and contractor management, and a simplified task management tool.

Although we’ve had a name change, Teamgo’s goal remains the same: to provide customers with technology that’s transparent, easy to use, and enriches organisations by providing safer and more productive workplaces.

Join our international community of companies who are digitally transforming their workplaces with Teamgo.

Reduce Paper for Efficiency

It’s easy for busy offices to overflow with paperwork. Access to endless digital file
storage applications, showcases how useless paperwork is today. Paperwork
dramatically decreases your businesses productivity, and creates extra costs. Here,
highlighted are some steps you could take to reduce your paper usage.

LESS PAPER = BETTER BUSINESS

We often forget to acknowledge that paper is all around us. Businesses put a lot of
money and effort into organising and actively moving paperwork around. Two decades
ago analysts had forecasted that offices would be completely paperless by now,
however every year there’s more paper being generated.

Paper isn’t necessary and could be completely removed from within most business
sectors. Digital files and documents are more efficient, simpler, manageable and can be
stored without taking up any physical space.

It is a challenge for businesses to become completely paperless. This guide will
introduce tools that could help you reduce your paper usage and also incorporate digital
documents.

WHY IS PAPER STILL BEING USED?

Before leaping into the positives of a paperless business, it’s important to note why
paper is still being used heavily. Here are some factors of why paper is still being used:

  • Government regulations
    Government organisations often suggest that you hold onto paper files, and there isn’t much you can do about that. However, Government departments are changing with the digital times and have begun accepting electronic documents.
  • Legalities
    Signed paperwork is often used for loan applications, or selling a business. Lawyers are also making the shift to paperless offices and this practise has become less common.
  • The convenient hardcopy
    Paper documents have been stored for centuries and are accessible today. Whereas, almost every 20 year old electronic document can’t be accessed anymore. Paper for permanence can seem like a better option. Electronic storage systems have improved, and are still being upgraded. PDFs and JPEGs can now outlive their own creators or businesses.
  • Haptic Perception
    People often choose paper over digital storage due to the physical feel of paper. Data stored on computers or cloud can at times feel unreal. Though with generations growing more accustomed to computers, paper becomes less relevant.
  • Cost
    Paper is easy to share amongst employees and cheap. However, it’s the printers, toners, servicing, maintenance, cabling, connectivity, user support and all other miscellaneous costs that make paper usage expensive. Not to mention the cost of storing files.

POSITIVES OF A PAPERLESS OFFICE

A paperless office is easier than most think. Here are some benefits of operating as a
paperless business:

  • Less jumble
    Paperwork can easily become a mess, which can decrease your office productivity. Organising electronic documents is effortless and overall makes your office tidier – helping your head stay clearer to focus on work.
  • Accessibility
    Digital files can be retrieved faster, managed and stored; compared to physically doing the same with paper.
  • Disaster recovery
    An entire business’ documents can be kept on one laptop versus a storage room filled with endless shelves with paperwork. If a disaster occurred, a fire or flooding, repossessing digital documents would only take a push of a button.
  • Cost efficiency
    Going paperless will mean saving on printing, postage and miscellaneous expenses in receiving the paper. Rent could also become cheaper after clearing out that one room used for document storage.
  • Moving forward
    As your business grows, so might your staff and you might require bigger space. A paperless business would make it simpler to move locations, rather than dragging heavy filing cabinets along with you.
  • Environmentally friendly
    To put it quite simply, printing less means a decreased demand for logging, transportation of paper and less power used to create paper.
  • Speedy communication
    Posting letters takes a minimum of 3 days to arrive at an intended destination. Whereas emailing takes no time at all. A paperless office would help your business reach productivity much faster.

10 WAYS TO ACHIEVE A PAPERLESS OFFICE

It’s not realistic to go completely paperless overnight, you should consider planning the steps you’ll need to take in order to function without paper. Here are some steps that could help.

  1. What’s your printer mostly used for?
    Create a system to audit what’s currently being printing, and who is in need of the printer. By taking note of your printing jobs, you’ll be able to plan ahead of what will need adjusting or replacing with a new paperless system.
  2. How much will you save?
    Utilise an accounting software that will calculate your internal and external printing expenses. In this calculation include printers, ink, paper, services, storage and technical support. Then calculate how much would be saved if for example, you began sending out electronic newsletters, rather than printed ones.
  3. Make the move to online platforms
    Cloud­based applications will help you share data to your clients and suppliers, without having to use different file formats. Find out whether the companies you mainly interact with are happy to use cloud too. Examples of some easy cloud­ based applications:

Google Docs (collaborative documents)
Dropbox or Box (sharing files)
Basecamp (project management)
Evernote (digital notes)
PayPal (funds transfer)

The more you use cloud applications, for payroll and accounts, the less time and money you’ll have to invest in technical support and file formatting concerns.

  1. Train staff
    Ensure that your staff understanding the paperless changes you’re going to go ahead with. Making sure that your staff know how to use electronic applications such as documents and invoices is vital.
  2. Bring your staff aboard
    Introduce a printing allowance for your staff and offer rewards for printing less.
  3. Scan, scan, scan
    If you receive hard copy documents from others, just scan them. Scanners are wonderful, as they are cheap and can be stored as a PDF. If there’s too much to scan you can always rely on scanning companies to do the work for you.
  4. Digital signatures
    Signing documents electronically has become a reality. Most countries have made digital signatures legal and binding.
  5. Online banking
    Always ask for paperless banking statements and documents. It’s now possible to set up notifications to remind you when bills or other important invoices are due. It’s also very accessible to pay bills and suppliers online.
  6. Re­shuffle your office
    By cutting down on paper storage, you’ll soon realise the extra space you have. It’s your opportunity to improve the office. Look into investing in larger monitors or dual monitor setups for your staff to better view documents.
  7. Update old technology
    Various organisations still use fax machines to send or receive documents. There are options to fax electronically. Less paperwork and expenses.

THE TRANSITION

After the decision has been made, to dramatically reduce paper usage it’s up to you to
set a timeline for the transition.

There is the option of going ‘cold turkey’ – by going completely without paperwork. However, you would need to act fast and move everything to cloud, reduce office printing dramatically and store all of your documents electronically.

Though, that would be taxing on you and your staff whilst you’re trying to also run a business. Strategically it would be better to start the paperless process at a department at a time. You’ll also be able to see what works and doesn’t after your first try, and then improve your approach with the other departments.

USEFUL TOOLS

Going paperless in the office will all depend on how experienced you are with technology. If you’re not so comfortable with electronics, here are some ways to make it less stressful:

  • Secure your documents
    Encrypt all your documents to ensure the safety of your business.
  • Schedule backups
    Digital files are easy to save but also very easy to delete. Make sure you regularly backup your files online. Services such as blackblaze.com or carbonite.com can help you with storage. There are offline options also, such as USB memory sticks, external hard drives, CDs and even DVDs.
  • Create indexes
    It’s easy for electronic documents to linger in various locations so make sure you index them. It will make it easier for you to find, and search for them when needed. For searchable scanned documents use OCR (optical character recognition) software. Scanning service companies can arrange this for you.
  • Don’t be over ambitious
    Always remember that going paperless is only a goal and a tough one. There are various industries such as real estate that heavily rely on paperwork. So be realistic with the industry you’re in and how much you can achieve.
  • Go easy
    Try as much as you can to go paperless, but take small achievable steps. If you need to print a document, make sure you use both sides of the paper to reduce the amount of sheets you use. If you’re printing a PowerPoint document, squeeze as many readable slides onto a page. Going paperless is about becoming more conscious of unnecessary paper usage or storage.

PAPER IS HISTORY

We have never been closer to having all the utensils to become a paperless society. We have technology such as cloud­ based applications to thank for the progress. There are numerous positive examples of how a paperless office can offer you and your staff more freedom. From saving money, to flexibility of moving your business to various locations and still being able to function.

A paperless office eliminates any physical aspects of organising documents. Also, allowing you to have more office space and store all your business documents securely in one place (using cloud), and takes no time at all.

Say goodbye to cluttered paperwork and hello to organised digital documents!